Privacy Policy

Last updated: 17 August 2026

Introduction

ZAR Athletica (Newstead Gym Pty Ltd, ABN 88 635 413 571) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information about you when you visit our website, book a consultation, engage our services, or otherwise interact with us.

This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We collect information you provide directly to us, and information that is generated when you interact with our website or services.

Personal information you provide

  • Name, email address, phone number, postal address

  • Date of birth and gender

  • Emergency contact details

  • Payment and billing information

Health and sensitive information

Because we deliver clinical exercise physiology services, we collect health information about you, which is treated as "sensitive information" under the Privacy Act. This may include:

  • Medical history: past and current conditions, injuries, surgeries

  • Medications you're taking

  • Referring practitioner details: GP, specialist, physiotherapist

  • Fitness assessments and movement screening results

  • Exercise history and current activity levels

  • Diet, sleep, and lifestyle information relevant to your training

  • Progress notes, session records, and any observations relevant to your programme

We only collect health information that is necessary to safely design and deliver your training programme. You are not required to disclose information you don't want to share, but this may affect our ability to programme safely for you.

Website and analytics information

When you visit zarathletica.com.au, our website automatically collects:

  • Device information: browser type, operating system, screen resolution

  • IP address and approximate location

  • Pages you visit, time spent on each page, referral source

  • Actions you take: form submissions, clicks, downloads

This data is collected via cookies and analytics tools including Google Analytics 4, Google Tag Manager, and Meta Pixel. See the Cookies section below for more detail.

How we collect your information

  • Directly from you: when you fill in a form on our website, book a consultation, communicate with us by phone, email, SMS, or in person, or complete assessments during your programme.

  • From your referring practitioner: when they refer you to our services, with your consent.

  • Automatically: when you use our website, via cookies and analytics tools.

  • From third parties who provide services to us: payment processors, booking platforms.

How we use your information

We use your information to:

  • Deliver your consultation, programming, and ongoing training

  • Communicate with you about your programme, appointments, and health-related matters

  • Coordinate with your treating practitioners, with your consent

  • Process payments and manage your membership

  • Send you educational content and updates if you've opted in

  • Improve our services and website

  • Meet legal and professional obligations

  • Manage complaints and respond to enquiries

We do not sell your personal information. We do not use your health information for marketing.

Who we share your information with

We may share your information with:

  • Your treating practitioners: GPs, specialists, physiotherapists, referring cardiologists, and others — only with your consent, and only for the purpose of coordinating your care.

  • Service providers who help us run our business:

    • Squarespace: website hosting

    • Google: Analytics, Search Console, Business Profile

    • Meta: Facebook and Instagram advertising and analytics

    • Klaviyo: email marketing, if you've opted in

    • Acuity Scheduling: consultation booking

    • Payment processors: for membership fees

  • Regulatory bodies: where we are legally required to disclose information, such as under a subpoena, court order, or lawful request from law enforcement.

We do not sell, rent, or trade your personal information.

How we store and protect your information

We store your information on secure servers operated by us or our service providers. Health information is stored with additional security measures appropriate to its sensitivity.

We take reasonable steps to protect your information from unauthorised access, loss, modification, or disclosure, including access controls, encrypted connections, and staff training on privacy obligations.

Some of our service providers, particularly analytics and marketing platforms, may store data outside Australia. We take reasonable steps to ensure these providers meet privacy standards comparable to Australian requirements.

We retain your information for as long as necessary to provide services to you and to meet our legal and professional obligations, including record-keeping requirements for exercise physiology practitioners under ESSA's Code of Professional Conduct.

Your rights

You have the right to:

  • Access the personal information we hold about you

  • Correct information that is inaccurate, out of date, or incomplete

  • Withdraw consent for marketing communications at any time

  • Withdraw consent for information sharing with your treating practitioners at any time

  • Make a complaint if you believe we have mishandled your information

To exercise any of these rights, contact us using the details at the bottom of this policy. We aim to respond within 30 days.

If you're not satisfied with how we've handled your privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Marketing communications

If you've opted in to receive marketing communications from us, such as our newsletter, we may email you about training, events, articles, and updates.

Every marketing email includes a link to unsubscribe. You can also contact us directly to unsubscribe at any time. We do not use your health information for marketing purposes.

Cookies

Our website uses cookies, small text files stored on your device, to help the site function and to help us understand how visitors use it.

Types of cookies we use:

  • Strictly necessary cookies: required for the website to function, such as session cookies and security cookies.

  • Analytics cookies: Google Analytics 4 collects data about how visitors use the site so we can improve it. This data is aggregated and doesn't personally identify you.

  • Marketing cookies: Meta Pixel and Google advertising cookies allow us to show relevant ads on Facebook, Instagram, and Google. You can opt out of personalised advertising via your browser settings or via Google Ads settings.

You can control cookies through your browser settings. Disabling cookies may affect how our website functions.

Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

Children's privacy

Our services and website are not directed at children under 16. We do not knowingly collect personal information from children under 16 without parental consent.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last updated. If we make significant changes, we will notify you, for example, by email or a notice on our website.

Contact us

For questions about this Privacy Policy, to exercise your privacy rights, or to make a complaint:

Email:info@zarathletica.com.auPhone: 0421 894 763 Address: ZAR Athletica, 7/8 Leopold Street, Newstead QLD 4006